Privacy Policy

Effective Date: January 1, 2025

Your trust matters to us. When you call us for fire damage restoration in Gonzales, Louisiana, you share personal details so we can help you fast. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. We keep things simple and straightforward, just like our restoration work.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the fire damage you need help with.

When you call or fill out a form, we may also collect insurance information, photos of the damage, and notes about your project. This helps our team respond quickly and accurately.

We automatically collect some technical data when you visit our website. This includes your IP address, browser type, device information, and pages you view. We use this to improve our site and make it easier for you to find what you need.

How We Use Information

We use your information to respond to your request, schedule an inspection, and provide fire damage restoration services. We also use it to communicate with you about your project.

Your details help us prepare accurate pricing, coordinate with your insurance company if needed, and keep you updated from start to finish.

We may use your contact information to send service updates or answer questions. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking tools. Cookies are small files that help the site remember your preferences and improve your browsing experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.

We use cookies to understand how visitors use our site, so we can make it better for you.

Analytics and Third-Party Tools

We use analytics tools to see how people find and use our website. These tools collect anonymous data like page views, time on site, and referral sources.

We may also use third-party services for scheduling, messaging, or customer support. These providers only access your information to perform tasks on our behalf and are required to protect it.

Some third-party tools may place their own cookies. We do not control those cookies, so please review the privacy policies of those providers.

Data Sharing and Disclosure

We share your information only when needed to provide our services. That includes sharing with insurance companies, subcontractors, or suppliers who help us complete your restoration project.

We may disclose information if required by law, to protect our rights, or to respond to a legal request.

We never sell, rent, or trade your personal information for marketing purposes.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy. That includes keeping records for legal, tax, and insurance requirements.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption, and limited access for our team.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work hard to keep your data safe.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete it.

If you want to opt out of marketing communications, just let us know. You can also update your preferences by contacting us directly.

To exercise any of these rights, reach out using the contact information at the bottom of this page.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us. We will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your data, we are here to help.

You can reach us by phone at +1 (225) 545-1003. Our team serves Gonzales, Louisiana, and the surrounding areas.

We are happy to answer any questions you have about your privacy.

Privacy Support Contact